Terms and conditions of sale
1. Seller identity
Seller: [Name / Company] Status: [Sole trader / Company] Company ID: [ID] Address: [Full address] Email: [Contact email] Phone: [Phone] The site is operated by the seller and offers matcha and related items.
2. Scope
These terms and conditions of sale apply to any order placed on [Site URL]. Placing an order implies full acceptance of these terms.
3. Products
Products are described as accurately as possible. Photos and visuals are non-contractual.
4. Prices
Prices are in euros, all taxes included, excluding shipping fees. The seller may change prices at any time, without affecting confirmed orders.
5. Orders
The order is confirmed once payment is validated by PayPal. The seller may refuse any order in case of prior dispute or suspected fraud.
6. Payment
Payment is made via PayPal (or any other method indicated on the site). The debit occurs at the time of order confirmation.
7. Delivery
Products are delivered to the address provided in the order. Delivery times are indicative. In case of delay, the customer will be informed by email. Shipping costs are stated before order confirmation.
8. Right of withdrawal
In accordance with applicable law, the customer has 14 days to exercise the right of withdrawal, except for legal exceptions. For opened or unsealed food products, the right of withdrawal does not apply. To exercise this right: [Withdrawal procedure / email].
9. Returns and refunds
Any return must be accepted by the seller beforehand. Products must be returned in their original condition. Refunds, if any, will be made via the original payment method.
10. Liability
The seller cannot be held liable for indirect damages related to the use of the site or products. The seller’s liability is in any case limited to the order amount.
11. Personal data
Collected data is necessary to process the order. It is neither sold nor shared with third parties. In accordance with GDPR, customers have rights of access, rectification, and deletion: [GDPR email].
12. Intellectual property
All elements of the site (texts, images, logo, branding) are protected and remain the seller’s property. Any reproduction is prohibited without authorization.
13. Governing law and disputes
These terms are governed by French law. In case of dispute, an amicable solution will be sought before any legal action. Failing that, the competent courts will be those of the seller’s jurisdiction.
Last updated: February 2026